Patient Portal FAQs - Rivers Health

Where does my health information in the Portal come from?

All of the information in the Portal comes from your Rivers Health electronic health records.

How do I log in to the Portal?

If you are already registered, click on the login button on the My Rivers Health Portal page and enter your username and password.

What if I am not registered to use the Portal?

You can use the self-enrollment button to register. You will need your Rivers Health medical record number and the e-mail address you supplied during registration. If you have not supplied Rivers Health with your e-mail address, you must present a valid photo ID to the Medical Records Department, open Monday through Friday 7:30 am – 3:30 pm.

Can I give a family member or caregiver access to my Patient Portal?

Yes, this is called Proxy Access. Once a child turns 18, a parent can only access the child’s medical records with the child’s authorization. If you help manage the medical care of another adult, it is also possible to request access to that individual’s health record. Complete the Proxy Request Form, which allows you to name a health care proxy such as your caregiver or a family member. You will then need to take the completed form to the Medical Records Department at Rivers Health. Please bring a photo ID for verification purposes.

Is my information safe?

Yes, your information is safe. Patient Portal passwords are encrypted, and URLs are rewritten so they cannot be copied and pasted. Only you and/or your authorized health care proxy have access to your Patient Portal.

Whom do I contact to discuss my results?

You may contact your primary care physician or the provider who ordered the test to discuss test results.

How will I know if my results are available to view on the Patient Portal?

You will receive an e-mail regarding new activity on your Patient Portal account.

What components will be available on the Portal?

Homepage
View the components of your medical record and make suggestions on how we can improve My Rivers Health Portal.
Appointments
Schedule, track, and pre-register for appointments.
Medications
Request prescription refills. View current and past medications entered by your physician or clinical staff.
Billing
View and make payments on your bills.
Messaging
Contact your provider with a secure, convenient messaging feature.
Health Record
View information entered into core parts of your electronic health record (e.g. allergies, lab results, radiology reports, medication lists, visit history, etc.). These are available for you to review and check for accuracy as well as print for other physicians or for your own use. If needed, you may obtain a full copy of your electronic health record by contacting the Medical Records Department at 304.675.4340, ext. 1355. Certain documents will not be available for viewing via the Patient Portal.
Profile
View and request changes to your demographic information, insurance information and personal contacts. Share a record with a family member.

I don’t have an email address. How do I get one?

All email services are compatible with My Rivers Health Portal. If you would like to create a free email account, the following are some of the more established email providers:

Is there a fee to use My Rivers Health Portal?

No. My Rivers Health Portal is a free service offered to our patients.

For more information or assistance with technical problems, please email mypvhhealth@pvalley.org.